Manage permissions#

This section describes how to manage permissions in the MyRackspace Portal for your Microsoft Hyper-V solution.

Important

Before you begin, make sure that you are on the Dedicated Hosting tab on the top right-hand corner of your browser.

Dedicated Hosting is highlighted in red if you are in the correct tab.

In order to access the Permissions section and to modify another user’s permission, you must have one of the following permissions:

Account Administrator – this permission grants a user unlimited access to every section of MyRackspace.
Admin – this permission (on a device or service) grants a user the ability to manage the device or service as well as which users can access the device or service.

Assigning permissions by user#

Use the following steps to assign permission by user:

Click the Account dropdown menu.
Select Permissions from the list. Your MyRackspace portal automatically takes you to the Permissions / Assign By User panel.
On the left hand side of the panel is the Users section that allows you to manage the permissions of an individual user. On the right hand side of the panel is the User Groups section that allows you to manage the permissions of a user group.
For more details on how to assign the permission by user, see the Permissions Guide available in the Permissions tab of your MyRackspace portal login.

Use the following steps to assign permission by product:

In the top navigation bar, click Account > Permissions.

The Permissions / Assign by User page displays.
On the left side of the page is the Users section, where you can manage the permissions of an individual user. On the right side of the page is the User Groups section, where you can manage the permissions of a user group.

For more details on how to assign the permission by user, click Permissions Guide in the top right corner of the Permissions page.

Use the following steps to manage groups:

In the top navigation bar, click Account > Permissions.

The Permissions / Assign by User page displays.
Select Assign by Product from the navigation bar.

The Permissions / Assign by Product page displays. On the left side of the page is the Product section, where you can manage the permissions of an individual product. On the right side of the page is the Product Groups section, where you can manage the permissions of a product group.

For more details on how to assign the permission by user, click Permissions Guide in the top right corner of the Permissions page.

Use the following steps to change global permissions:

Click the Account dropdown menu.
Select Permissions from the list. Your MyRackspace portal automatically takes you to the Permissions / Assign By User panel.
Select Global Permissions from the navigation bar. You switch to Permissions / Global Permissions.
To adjust the Ticketing Settings, click the pencil edit button.
Select either:
1. Flexible: Users can see tickets containing at least one device they have permission to view.
2. Strict: Only users who have access to all devices on a ticket can see the ticket. Users no longer see a ticket if devices are added that they do not have permission to view.
Warning

This changes the ticket viewing permissions across the entire account.
Click Save Ticket Permissions.
In the top navigation bar, click Account > Permissions.
Select Global Permissions from the navigation bar.

The Permissions / Global Permissions page displays.
In the Ticketing Settings section, click the pencil edit button and select either:
- Flexible: Users can see tickets containing at least one device they have permission to view.
- Strict: Only users who have access to all devices on a ticket can see the ticket. Users no longer see a ticket if devices are added that they do not have permission to view.
  
  Note
  
  This changes the ticket viewing permissions across the entire account.
Click Save Ticket Permissions.