Manage permissions#
This section describes how to manage permissions in the MyRackspace Portal for your Microsoft Hyper-V solution.
Important
Before you begin, make sure that you are on the Dedicated Hosting
tab on
the top right-hand corner of your browser.
Dedicated Hosting
is highlighted in red if you are in the
correct tab.
In order to access the Permissions
section and to modify another user’s permission,
you must have one of the following permissions:
- Account Administrator – this permission grants a user unlimited access to every section of MyRackspace.
- Admin – this permission (on a device or service) grants a user the ability to manage the device or service as well as which users can access the device or service.
Log in to the MyRackspace portal and use the steps in the following sections to manage permissions.
Assigning permissions by user#
Use the following steps to assign permission by user:
- Click the
Account
dropdown menu. - Select
Permissions
from the list. Your MyRackspace portal automatically takes you to thePermissions / Assign By User
panel. - On the left hand side of the panel is the
Users
section that allows you to manage the permissions of an individual user. On the right hand side of the panel is theUser Groups
section that allows you to manage the permissions of a user group. - For more details on how to assign the permission by user, see the
Permissions Guide
available in the
Permissions
tab of your MyRackspace portal login.
Assigning permissions by product#
Use the following steps to assign permission by product:
In the top navigation bar, click
Account
>Permissions
.The
Permissions / Assign by User
page displays.On the left side of the page is the
Users
section, where you can manage the permissions of an individual user. On the right side of the page is theUser Groups
section, where you can manage the permissions of a user group.
For more details on how to assign the permission by user, click
Permissions Guide
in the top right corner of the Permissions
page.
Managing groups#
Use the following steps to manage groups:
In the top navigation bar, click
Account
>Permissions
.The
Permissions / Assign by User
page displays.Select
Assign by Product
from the navigation bar.The
Permissions / Assign
byProduct
page displays. On the left side of the page is theProduct
section, where you can manage the permissions of an individual product. On the right side of the page is theProduct Groups
section, where you can manage the permissions of a product group.
For more details on how to assign the permission by user, click
Permissions Guide
in the top right corner of the Permissions
page.
Changing global permissions#
Use the following steps to change global permissions:
Click the
Account
dropdown menu.Select
Permissions
from the list. Your MyRackspace portal automatically takes you to thePermissions / Assign By User
panel.Select
Global Permissions
from the navigation bar. You switch toPermissions / Global Permissions
.To adjust the
Ticketing Settings
, click the pencil edit button.Select either:
- Flexible: Users can see tickets containing at least one device they have permission to view.
- Strict: Only users who have access to all devices on a ticket can see the ticket. Users no longer see a ticket if devices are added that they do not have permission to view.
Warning
This changes the ticket viewing permissions across the entire account.
Click
Save Ticket Permissions
.In the top navigation bar, click
Account
>Permissions
.Select
Global Permissions
from the navigation bar.The
Permissions / Global Permissions
page displays.In the
Ticketing Settings
section, click the pencil edit button and select either:Flexible: Users can see tickets containing at least one device they have permission to view.
Strict: Only users who have access to all devices on a ticket can see the ticket. Users no longer see a ticket if devices are added that they do not have permission to view.
Note
This changes the ticket viewing permissions across the entire account.
Click
Save Ticket Permissions
.