Get your credentials
To communicate with the Rackspace Ticketing API, you need your Rackspace Dedicated or Cloud account ID, username and API key.
Note
In the API documentation, the account ID refers to your Identity tenant ID. The following table shows example account IDs:
| Product type | Account ID |
|---|---|
| Dedicated | hybrid:12345 |
| Cloud | 12345 Note: No prefix needed |
| Fanatical Support for AWS | faws:12345 |
| Fanatical Support for Azure | fazure:12345 |
Retrieving credentials for dedicated accounts
You can view individual usernames and API keys in the my.rackspace.com portal. You can work with your Rackspace Account Manager to ensure that your accounts have this capability.
Follow these instructions to get your credentials:
- To get your account ID, click the ACCOUNT menu in the top navigation bar. The account number is shown at the top of the menu. Prefix this account number with
hybrid:. - To get your account username and API key, follow the instructions in View and reset your API key.
Important
Protect your API key. Do not expose the value in code samples, screen captures, or insecure client-server communications. Also, verify that the value is not included in source code that is stored in public repositories.
Retrieving credentials for all other accounts
To get your credentials, log in to the Rackspace Cloud Control Panel.
- Your account username is the username that you use to log in.
- To get your account ID, click the username menu in the top-right corner of the control panel. The account ID is shown at the top of the menu.
- To get your API key, follow the instructions in View and reset your API key.
Important
Protect your API key. Do not expose the value in code samples, screen captures, or insecure client-server communications. Also, verify that the value is not included in source code that is stored in public repositories.