SLA information, compliance information, and links to other information are provided in the following sections.
Rackspace offers two service level agreements (SLAs) to choose from with the VMware Server Virtualization solution:
Both Managed and Intensive SLAs offer 24x7x365 access to a dedicated account team that provides support when building your solution, architecting, migrating, securing, operating your cloud, and ongoing optimization.
The dedicated account team includes an Account Manager, Solution Engineer, Implementation Coordinator, Business Development Consultant, Billing Specialist, and, depending on your service level, an Enterprise Support Engineer.
To see a detailed comparison of these two service levels, or learn more about our Rackspace Application Services with an SLA that provides a 100% production platform uptime guarantee, see the Dedicated Hosting Services Product Terms page.
Compliance reports are available to customers and prospects within the MyRackspace portal. To access these reports, use the following steps:
- Click the
Security & Compliance.
This section contains all our compliance reports that are available to
download. Users can request any available compliance document to be emailed to
'Self' or to 'Customer/Prospect' by selecting
Request Compliance Documents.