Use positive statements#
Positive statements are easier to understand than negative statements and are typically shorter.
|The software works properly when installed correctly.||The software won't work properly unless you install it correctly.|
|Remember to involve your business users in the scheduling process.||Don't forget to involve your business users in the scheduling process.|
|Sometimes you want to prevent a search engine from indexing a website.||It isn't uncommon in certain situations to not want to allow indexing of a site by a search engine.|
Also, try to avoid the following negative words, using instead the suggested alternatives. However, always be honest and transparent about issues.
|bad||Use serious or add an explanation|