Use cross-references to help users navigate content and find content
that's related to what they're currently viewing. Cross-references can
be linked or not linked, depending on the location of the content to
which you're referring.
When you refer to content within the same article or section, such as
tables, figures, examples, or a subsection, create a simple textual
cross-reference that isn't linked.
Users typically expect links to take them to a location outside of the
article or section that they're currently reading, so links that just
jump to another place in the same article or section can be confusing.
Exceptions are a TOC, or jump list, at the top of an article or section
that provides links to the high-level headings in the article or section,
and "back to top" links that take the user back to the top of the page.
When you refer to other content, whether created by Rackspace or outside of
Rackspace, provide a link to that content. Ensure that the link is active
and that the content is up-to-date. Periodically check the link and content.
Use the following guidelines to create clear and specific cross-references and
links. For examples, see the table at the end of the topic.
Begin a cross-reference sentence by explaining the purpose or benefit of the
cross-reference (such as more information or examples). Such context helps
users decide whether to follow the reference.
Use information about rather than information on.
Use preceding and following to locate information in an article or topic.
Don't use above, below, earlier, or later.
Ensure that the text of a link sufficiently describes the destination
For links at the end of an article or topic that point to related
information or to a next step, use the title of or a heading in the
destination content as the link text.
When links are inline, use about three or four words of existing text as
the link text. Choose words that best describe the destination content.
If existing text can't sufficiently describe the destination content,
create a cross-reference sentence for the link. For the link text, use the
title of or a heading in the destination content, if possible. Avoid
providing an actual URL, unless you think that having the URL is helpful
for the user.
Don't provide links from ambiguous phrases such as Click here or
Provide links inline only when it's necessary or helpful for the
user to follow the link to understand the current topic or complete the
task. Provide links to related but not essential information, and to
next steps, at the end of the article or section.
If a link points to a location other than the current site (for example, out
of the Support website or away from developer.rackspace.com), provide context
that describes the location.
Don't code a link to open in a new tab or window. Users can choose whether
they want open a link in a new tab or window.
If your article or topic has multiple subheadings, provide a TOC (jump list)
at the beginning of the article or topic, after an introduction. Use the
heading text as the link text, and typically link only to the top-level
headings in the article or topic.
If the UI automatically builds a TOC or jump list for the article, don't
duplicate it by creating one manually within the article.
Don't use quotation marks around link text.
Create and format links according to the authoring tool that you're using.
Test links to ensure that they're live and that they point to the correct
Don't link to information more than once in an article or topic.