Processes, SLAs and KPIs associated with running cloud operations are very different from those required to deliver the same services from traditional infrastructure - our Service Management consultants help customers evolve their cloud operating model. We take a proactive approach to modernizing their strategy for service management in the cloud - so they can work more effectively and ultimately improve their end-user experience.
|What we do||What it means for our customers|
|Assess the customer's current operating environment, processes, and capabilities to create their operational baseline||A clear picture of the customer's current operational capabilities as a baseline for success and measuring progress|
|Develop a target operating model, aligned with their strategic objectives and value proposition||A modern service management approach that enables a quicker business change cadence|
|Design a service catalogue in collaboration with their operational teams||A unified view of their services that profiles service priority and criticality, outlining use cases and automation opportunities|
|Implement a Service Management Office||A sound governance approach that prioritizes continual service improvement with the flexibility to accommodate change|
|Assess readiness and enable their change implementation||De-risk their transformation with the support of certified service management professionals, safeguarding their reputation, brand, and revenue|
We assess the customer's current service management state and baseline their operational processes.
Target Operating Model
Rackspace service management consultants design the target operating model and service management office, scoping the impact these changes will have on the organization.
Our consultants design and build the customer's service catalogue outlining the use cases with the organization and identifying automation opportunities.
Organizational Change Management
We audit and review organizational readiness and launch preparations and implement an organization change plan including related communications and reporting.
We scope and baseline the customer's current service management process, design the service onboarding and manage acceptance into Rackspace's managed services operation.