vRealize Operations managed services#
The vRealize Operations appliance and all supporting infrastructure are managed by Rackspace. Rackspace provides support to keep the vRealize Operations services available and functioning correctly. Internally, Rackspace uses Rackspace Monitoring to monitor the health of the vRealize Operations appliance.
Rackspace is not responsible for building custom vRealize Operations objects such as alerts, reports, and dashboards. If you need assistance with such items, you might consider hiring Rackspace professional services.
For information about Rackspace Support services related to all Rackspace Private Cloud powered by VMware components, see Spheres of support for RPC-VMware.