MBU spheres of support#

This section lists the areas of the Managed Backup (MBU) service that are considered managed by Rackspace, and the areas that require you to manage them.

Rackspace managed:

• Ensures that the MBU services are functional and available
• Ensures successful backup operations of the VMs
• Performs VM restorations, as requested
• Monitors the MBU proxy VMs
• Monitors other MBU components
• Monitors VM backup jobs
• Troubleshoots and remediates any failed proxies and components
• Troubleshoots and remediates backups jobs that are failing

Customer managed:

• Reviews backup reports
• Requests VM restoration, as needed
• Ensures that files and applications are in a consistent state for backup purposes
• Requests Rackspace to exclude specific VMs from backup, when needed