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  • Rackspace Private Cloud powered by VMware Customer Handbook
  • Getting started with RPC-VMware
    • RPC-VMware architecture
    • RPC-VMware features
    • RPC-VMware roles and permissions
    • Managed services for RPC-VMware
    • Spheres of support for RPC-VMware
    • RPC-VMware compatibility
      • RPC-VMware compatibility with third-party products
      • RPC-VMware compatibility when elevated permissions are needed
    • RPC-VMware authentication methods
    • External data centers
      • Spheres of support for external data centers
    • Pay-Per-Use Infrastructure
      • How It Works
  • RPC-VMware core components
    • RPC-VMware components
    • VMware vSAN for RPC-VMware
      • Getting started with vSAN for RPC-VMware
        • vSAN architecture
        • vSAN components
        • vSAN features
        • vSAN roles and permissions
          • vSAN health checks
          • vSAN storage policies
        • vSAN managed services
        • vSAN spheres of support
        • vSAN compatibility
          • vSAN compatibility with third-party products
          • vSAN compatibility when elevated permissions are needed
      • vSAN and vRealize Operations
      • vSAN licensing
      • vSAN patching and upgrading
        • vSAN maintenance mode types
          • Ensure accessibility mode
          • Full data migration mode
          • No data migration mode
      • vSAN API
      • Using vSAN for RPC-VMware
        • Access control
        • Capacity management
        • Performance monitoring
        • Quality of service IOPS limits
        • Deduplication and compression
        • Storage-based policy management
        • vRealize Operations vSAN Management Pack
        • Health checks
      • Additional resources for vSAN
    • VMware NSX for RPC-VMware
      • Getting started with NSX for RPC-VMware
        • NSX architecture
        • NSX components
        • NSX features
        • NSX roles and permissions
        • NSX managed services
        • NSX spheres of support
        • NSX compatibility
          • NSX compatibility with third-party products
          • NSX compatibility when elevated permissions are needed
        • NSX authentication methods
        • NSX Use Cases
        • Multi-tier Network Use Case
        • Dynamic Routing Use Case
      • Optional add-on for NSX
      • NSX licensing
      • NSX patching and upgrading
      • NSX API
      • Using NSX for RPC-VMware
      • Additional resources for NSX
    • VMware vRealize Operations for RPC-VMware
      • Getting started with vRealize Operations for RPC-VMware
        • vRealize Operations architecture
        • vRealize Operations components
          • Management packs
          • Endpoint Operations Managment agents
        • vRealize Operations features
        • vRealize Operations roles and permissions
        • vRealize Operations managed services
        • vRealize Operations spheres of support
        • vRealize Operations compatibility
          • vRealize Operations compatibility with third-party products
          • vRealize Operations compatibility when elevated permissions are needed
        • vRealize Operations authentication methods
        • Connecting to vRealize Operations
      • vRealize Operations licensing
      • vRealize Operations patching and upgrading
      • vRealize Operations API
      • Additional resources for vRealize Operations
  • Licensing
    • VMware licensing
    • Windows OS licensing
    • Red Hat OS licensing
    • Application licensing
  • Patching and upgrading
  • Using RPC-VMware
    • Accessing the RPC-VMware environment
    • VM templates
    • Assigning public IP addresses
    • Activating Rackspace-provided OS image licenses
    • OS patching
    • Capacity management
    • Using the API
    • Managing permissions
    • Migrating workloads
    • Guest OS Clustering
    • Using plug-ins and third party software
  • Using add-on components
    • Managed Backup for RPC-VMware
      • Getting started with MBU for RPC-VMware
        • MBU architecture
        • MBU components
        • MBU features
          • Fully managed by Rackspace
          • Snapshot-based backup and restore
          • Backup service options
          • Integrated with the RPC-VMware product
        • MBU roles and permissions
        • MBU managed services
        • MBU spheres of support
        • MBU compatibility
          • MBU compatibility with third-party products
          • MBU compatibility when elevated permissions are needed
        • MBU authentication methods
      • MBU licensing
      • MBU patching and upgrading
      • MBU API
      • Using MBU for RPC-VMware
        • Review VM backups in vCenter
        • Request a VM restore
        • Exclude a VM from backup
        • VM tagging
          • Use cases
          • Configuring Rackspace Managed Backups based on tagging
          • Configuring backups based on VM Tag in the GUI
      • MBU glossary
    • Rackspace Hourly Database Application Services for RPC-VMware
      • Using the Hourly DBA Service for RPC-VMware
    • Disaster recovery
      • Getting started
        • What is Site Recovery Manager?
        • Key features and capabilities
      • vSphere Replication
        • Hypervisor-based virtual machine replication
        • Replication management
        • Replication configuration
        • Virtual machine synchronization and seed copies
        • Intelligent transfers
        • Non-intrusive replication
      • Configuring vSphere Replication
      • Site Recovery Manager
        • Configuring Site Recovery Manager
          • Accessing the Site Recovery Manager interface
          • Configuring Site Recovery Manager
            • Inventory mappings
            • Placeholder datastore
            • Optional IP customizations
            • Protection Groups
            • Recovery Plans
              • Test networks
            • VM boot priority
          • Recovery modes
        • Site Recovery Manager functions
          • Test
          • Cleanup
          • Recovery
          • Reprotect
        • Planning
      • Spheres of support
        • Essential
        • Managed
      • RPC-VMware disaster recovery architecture
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      • Getting started
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        • Heterogenous network environments
      • HCX architecture
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        • HCX Manager
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        • HCX Network Extension
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        • HCX Bulk Migration (low downtime)
        • Cloud Motion with vSphere Replication (no downtime)
        • HCX Reverse Migration
      • Additional resources
  • Using managed services
    • Getting started with GOSS for RPC-VMware
      • GOSS architecture
        • Automated Systems Interactions
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          • vSphere Guest APIs
          • MyRackspace Portal
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          • Firewall
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        • Network Interactions
          • vCenter Network Interactions
          • Virtual Machine Network Interactions
      • GOSS components
      • GOSS features
        • Virtual machine indexing
        • Service enrollment
        • Configuration changes
        • VM deletion
      • GOSS roles and permissions
        • VM creation
        • VM enrollment
        • MyRackspace portal permissions
      • Available Guest OS services
        • Managed OS administration
        • Managed OS monitoring
        • Managed OS patching
        • Antivirus license
      • GOSS Spheres of Support
        • Rackspace Managed
        • Customer Managed
      • GOSS compatibility
        • GOSS compatibility with operating systems
        • GOSS compatibility with NSX VxLAN networks
        • GOSS compatibility with Managed Backup
        • GOSS compatibility with VM cloning
        • GOSS compatibility with OS IP address changes
        • GOSS patching compatibility with customer provided RHEL licensing
        • GOSS compatibility with third-party products
      • GOSS authentication methods
    • GOSS licensing
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    • GOSS API
    • Using GOSS for RPC-VMware
      • Enrollment requirements
        • General requirements
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        • Linux requirements
          • OS administration
          • Patching
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        • VM inventory
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          • User account considerations
          • Password limitations
          • Use SSH key
          • Submitting the enrollment
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          • Enrollment requirements not met
          • Automation failures
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        • Linux OS changes
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      • Modifying service enrollments
      • VM actions
        • VM event types
          • VM creation
          • VM power on or off
          • VM deletion
          • VM clone
          • VM IP changes
    • GOSS glossary
  • Additional resources
  • Disclaimer

MBU spheres of support#

This section lists the areas of the Managed Backup (MBU) service that are considered managed by Rackspace, and the areas that require you to manage them.

Rackspace managed:

  • Ensures that the MBU services are functional and available
  • Ensures successful backup operations of the VMs
  • Performs VM restorations, as requested
  • Monitors the MBU proxy VMs
  • Monitors other MBU components
  • Monitors VM backup jobs
  • Troubleshoots and remediates any failed proxies and components
  • Troubleshoots and remediates backups jobs that are failing

Customer managed:

  • Reviews backup reports
  • Requests VM restoration, as needed
  • Ensures that files and applications are in a consistent state for backup purposes
  • Requests Rackspace to exclude specific VMs from backup, when needed
Previous MBU managed services
Next MBU compatibility
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