MBU spheres of support#
This section lists the areas of the Managed Backup (MBU) service that are considered managed by Rackspace, and the areas that require you to manage them.
Rackspace managed:
- Ensures that the MBU services are functional and available
- Ensures successful backup operations of the VMs
- Performs VM restorations, as requested
- Monitors the MBU proxy VMs
- Monitors other MBU components
- Monitors VM backup jobs
- Troubleshoots and remediates any failed proxies and components
- Troubleshoots and remediates backups jobs that are failing
Customer managed:
- Reviews backup reports
- Requests VM restoration, as needed
- Ensures that files and applications are in a consistent state for backup purposes
- Requests Rackspace to exclude specific VMs from backup, when needed