The service enrollment process enables you to provide Rackspace with the virtual machines that you want to enable Guest OS Services on and to provide Rackspace with OS login credentials that will be used to perform changes updates and additions to the operating system.
When you create a new VM, an automated system receives a notification from your vCenter which enables Rackspace to create a CMDB entry in our systems to represent the new VM. This CMDB entry enables the VM to be displayed in the list of devices in your account shown in the MyRackspace Portal. Based on the VM container type, the CMDB device type will indicate that it is Windows, Linux or Unsupported. The Windows or Linux device types will indicate that it might qualify for enrollment in Guest OS Services. An Unsupported device type indicates that the VM container type indicates that the OS of the VM is not one that Rackspace supports.
For a list of supported OS types and versions, please refer to the EOL Terms page.
To enroll a VM or VMs in Guest OS Services, log in to the MyRackspace Portal with Account Administrator or Device Admin permissions for the VM devices to be enrolled. To access the enrollment form, a Device Admin user must also have the Edit Tickets permission because the enrollment form creates a ticket with the VM devices associated with the ticket.
After logging in to the MyRackspace Portal, select the "Tickets" menu, then select "Create Tickets". In the "Subject" line, click on the down arrow and select the "Suggested Templates" item: "Enroll in RPC-VMware Guest OS Services".
Submitting this form will begin the automated process to turn on the selected Guest OS Services for the virtual machine devices you specify below.
Clicking "None selected" displays a list of the VM devices that have been registered in the Rackspace CMDB based on VM creation events received from you RPC-VMware vCenter Server. From here, you can select the box next to the name of each VM that you want to enroll in Guest OS Services. You can also use the "Select all" option or the Search bar to filter for specific VM names.
Only select multiple VMs for enrollment in Managed Services if they share a single user name and password as entered below.
- [x] OS Administration
- [_] Monitoring
- [_] Patching
- [_] Antivirus
Under "Managed Services", you will see a mandatory "OS Administration" service already selected for you. You can choose to also select the optional "Monitoring", "Patching" and/or "Antivirus" components. Remember that all VMs selected will receive the same service selections. If you want to have some VMs receive different services you will need to enroll them separately.
You must have purchased the corresponding OS service for RPC-VMware in order to receive the services selected here. Selecting a service that you have not purchased will not result in the service being available for the selected VM(s).
Enter the "Username" and "Password" that applies to all selected VMs. The credentials that you enter here must have Linux root and/or Windows Administrator level OS permissions.
Use SSH Key#
If you require the use of SSH keys instead of passwords, select the box to enable SSH Key credentials. After selection, the "Password" field will be replaced with both "SSH Passphrase" and "SSH Private Key" entry fields.
Click the "Create Ticket" button to submit the Enrollment requirest. Your request will be acknowledged with a ticket that has all of the VM devices attached for reference. Any issues with the enrollment request will be posted to the ticket and a final comment will be added when the enrollment process is complete.