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  • Rackspace Application Services for Databases
  • Rackspace Application Services for Databases Customer Handbook
    • Overview
      • The Lead DBA
      • The Database Operations team
    • Managed databases
      • Managed SQL databases
      • Managed NoSQL databases
      • Database services
      • Monthly licensing options
      • Supported databases
    • Cloud database platforms
      • Amazon Web Services
        • Amazon Relational Database Service
      • Microsoft Azure
    • Planning
      • Capacity planning
      • Storage architecture
    • Software installation and configuration
      • Modification and configuration services
      • Connectivity management
      • Event notification
    • Administration and maintenance
      • Migration
      • Security management
        • Oracle
        • Microsoft SQL Server
        • All other vendors
      • DB clustering and high availability
      • Auditing
    • Backup, recovery, and restoration
      • Backups and export
      • Restoration and recovery
      • Data rescue
      • Replication
    • Database reporting
      • Oracle
      • Microsoft SQL Server
      • MySQL
      • DB2
      • Datastax Enterprise Apache Cassandra
      • MongoDB
    • Troubleshooting

Administration and maintenance#

To maintain optimal database performance throughout the lifetime of client solutions, Rackspace performs the following activities:

  • Research, track, and apply vendor database software patches
  • Monitor and correct health issues
  • Assist with data migration from development to quality assurance, and from quality assurance to production
  • Support Oracle Enterprise Manager DB Console
  • Perform and monitor database backups
  • Support Oracle Grid Control
  • Apply database changes at the client’s request
  • Support MongoDB Monitoring Service (MMS)
  • Employ reporting services and analysis services by using native Oracle or third-party tools or both.
  • Support DataStax OpsCenter

Migration#

Migrating databases can be complex, time-consuming, and costly if not executed properly. Rackspace DBAs analyze, capture, and recreate a clients’ existing requirements as a part of “go-live”. They also facilitate the following items:

  • Initial environment assessment and recommendations.
  • Client in-house database migrations to Rackspace facilities.
  • Non-Rackspace hosted database migrations to Rackspace facilities.
  • Physical to virtual migrations (P2V) for legacy environments.
  • Vendor-to-vendor migrations (such as, Oracle to Microsoft SQL Server) are possible in conjunction with a Professional Services migration engagement.

Security management#

Rackspace advanced security and encryption services help protect the integrity of client databases and comply with third-party security standards.

Oracle#

  • Deploy and configure the advanced security option for tablespace and network encryption (TDE).
  • Work with the Rackspace Security team on third-party encryption software (TDE).

Microsoft SQL Server#

  • Work with the Rackspace Security team on third-party encryption software (TDE).
  • Deploy and configure Microsoft encryption software (TDE).

All other vendors#

  • Work with the Rackspace Security team to deploy Payment Card Industry (PCI) compliant solutions.
  • Enable the auditing features built into the database products, as requested.

DB clustering and high availability#

  • Oracle Real Application Clusters (RAC)
  • PostgreSQL on Red Hat clusters
  • Oracle Cold Failover clusters
  • Mongo Replica sets
  • Microsoft SQL Server on Windows clusters
  • Couchbase Replication
  • Microsoft SQL Server AlwaysOn
  • MySQL on Red Hat clusters
  • Percona XtraDB clusters
 

Auditing#

Rackspace provides the following customized vendor-supplied auditing features to assist client compliance objectives:

  • Native auditing enablement in the database features, per client requirements
  • Microsoft SQL Server - C2 auditing
  • Oracle fine-grain auditing
  • Microsoft SQL Server - Change tracking
  • Oracle total recall flashback data archive
  • Microsoft SQL Server - Change Data Capture
  • Microsoft SQL Server audit
 
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