Introduction#
Rackspace Private Cloud Powered By Red Hat (RPCR) is a prescribed set of Red Hat software, deployed according to our reference architecture and managed by our dedicated team of Red Hat and OpenStack experts. The software deployed as part of this solution includes the Red Hat Enterprise Linux OpenStack Platform, Red Hat Enterprise Linux OpenStack Platform Director, Red Hat Ceph Enterprise, and Red Hat Satellite.
This document contains a description of the features and components included in RPCR, as well as a general description of the RPCR reference architecture.
Benefits of RPCR#
RPCR is a managed private cloud deployment of Red Hat Enterprise Linux OpenStack Platform that delivers private cloud as it should be – as a service – with the agility and efficiency of a public cloud combined with the enhanced security, control, and performance of a dedicated environment, backed by an industry-leading 99.99% OpenStack API uptime guarantee. It can be deployed in your data center or ours, is managed by our experts, and is backed by Fanatical Support. RPCR gives you all the power of the cloud without the pain of running it, so you can focus on your core business.
- RPCR delivers a certified deployment of Red Hat Enterprise Linux OpenStack Platform that gives you all of the benefits of a co-engineered, integrated, and tested solution supported by a broad partner ecosystem.
- Rackspace gives you a single point of contact who will deploy, manage, and maintain your RPCR environment, further reducing operational complexity.
- Our Red Hat and OpenStack experts developed our prescribed deployment and leverage automation to help improve infrastructure efficiency.
Rackspace Fanatical Support#
RPCR is backed by our results-obsessed customer service known as Fanatical Support. It means that we’re in it with you every step of the way. From initial design to ongoing management for your production environment, we manage your private cloud as a service, so you can focus on your core business.
Rackspace offers a dedicated support team available 365x24x7 for RPCR. This team provides you with operational expertise from our OpenStack and Red Hat experts, proactive monitoring, guaranteed 99.99% API uptime, 15 minute live response time to emergency tickets, and the option of a dedicated engineer for your account.
If you choose to host your cloud in a Rackspace data center, we provide the following additional guarantees:
- 100% network uptime
- 100% availability for critical infrastructure systems
- One hour replacement of any failed hardware component
RPCR support services#
Rackspace provides two years of support for RPCR major releases, which lets you choose a convenient time for us to migrate, and we manage the Red Hat Satellite infrastructure for your private cloud.
| Service description |
|---|
| 24x7 Support Engineers – Chat, phone & ticket support 24x7 |
| Dedicated Account Manager – Your “go to” resource who knows your environment |
| Architecture Advisors – Help planning, designing & architecting your private cloud |
| Support SLA – Fanatical guarantees to put you at ease |
| Launch Assistance – Specialists dedicated to your successful cloud deployment |
| Monitor, Manage & Maintain – Proactively monitor & maintain the health of your cloud |
| Cloud Services Support – Help to fine tune your services to the unique needs of your workloads |
| Scaling Support – Performance benchmarking & capacity planning |
Additional service offerings#
Rackspace Private Cloud enablement services help you realize the full potential of your cloud by helping you accelerate cloud adoption, modernize your applications, and optimize your environment. For more information on our enablement services, visit: rackspace.com/cloud/private/openstack/enablement.
If you choose, a dedicated Rackspace OpenStack engineer develops a deep understanding of your private cloud environment. They provide life cycle management leadership by working with you to continually update and improve your environment, including architecture design revisions to help you meet evolving application workload needs.
With our DevOps Advisory Service, you can unlock the power of your cloud through automation. This service helps you augment and accelerate your DevOps journey. With our guidance, you can quickly become familiar and get assistance with popular configuration management tools and DevOps methodologies. You can also learn the techniques behind resource provisioning, continuous integration (CI), and automated application performance monitoring. For more details about our DevOps Advisory Service, see: rackspace.com/devops.
To learn more about our support for your cloud, or to take advantage of our training offerings, contact us at: opencloudinfo@rackspace.com.