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  • Rackspace Technology Customer Portal Onboarding Guide
  • Intended audience
  • Log in to the Rackspace Technology customer portal
    • The account registration code
    • The global navigation menu
  • Manage your portal profile
    • Private cloud
    • Public Cloud
  • Manage portal users and groups
    • Role-based access control
    • Manage public cloud users and user groups
    • Manage private cloud users
    • Manage your API key
    • Manage API keys for other users
  • Make administrative changes to your account
    • Update your account's primary contact
    • Change your account company name
    • Change your cloud account owner
  • Understand your Rackspace Technology billing
    • About Rackspace Technology billing
    • Estimate your monthly charges
    • View current usage
    • View invoice details
    • Your Rackspace Technology account invoice
    • Permissions for billing and payment services
    • Get help with Rackspace Technology billing
  • Manage your Rackspace Technology billing
    • Access your billing information
    • Set a billing threshold
    • Manage payment methods
    • Update your billing information
    • Reclaim VAT
    • Request an SLA credit
  • Manage support tickets
    • Rackspace Technology Dedicated customers: Create support tickets
    • Rackspace Technology customers: Create support tickets
  • Manage your notifications
    • Manage account notifications
    • My notification preferences
    • Edit user notification preferences
    • Situation tickets
    • Interpret a situation ticket
  • Contact support

Log in to the Rackspace Technology customer portal#

When you become a Rackspace Technology customer, we provide you with access to customer portals for managing your cloud accounts. These portals are different for Public Cloud and Private Cloud customers.

The account registration code#

Rackspace Technology uses an account registration code to verify new users. When an account administrator adds you as a user, you receive an email with your account registration code and instructions on how to log in to the Rackspace Technology Customer Portal for the first time. You need this registration code only during your first login or if you forget your user name.

The primary contact on the account is the only person who can change this code. When the primary contact adds a user, the user receives a registration code.

If you are the primary contact on the account and you forget the code or need to reset your login, contact your account manager or Rackspace Technology Support.

The global navigation menu#

Although the Rackspace Technology customer portal is different for Public Cloud and Private Cloud customers, both portals include a global navigation menu that allows you to complete common tasks easily.

To access the global navigation menu:

  1. Log in to the Rackspace Technology Customer Portal.
  2. Select from the global navigation dropdown menu items.
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