SLA information, compliance information, and links to other information are provided in the following sections.
Rackspace offers a custom service level agreement (SLA) with the Microsoft Hyper-V environment. Supported VMs have the choice of two SLAs:
The SLAs offer 24x7x365 access to a dedicated account team that provides support when building your solution, architecting, migrating, securing, operating your cloud, and ongoing optimization.
The dedicated account team includes an Account Manager, Solution Engineer, Implementation Coordinator, Business Development Consultant, Billing Specialist, and, depending on your service level, an Enterprise Support Engineer.
To learn more about our Rackspace Application Services with an SLA that provides a 100% production platform uptime guarantee, see the Microsoft Hyper-V Terms & Conditions page.