Roles and responsibilities#
The following section defines who is responsible for specific functions related to managed and unmanaged virtual machines.
If Rackspace is responsible for performing the function, the roles and
responsibilities are designated as Rackspace
. If the customer is responsible
for performing the function, the role and responsibilities are designated as
Customer
.
Because your Microsoft Hyper-V environment can be comprised of both managed and unmanaged virtual machines, Microsoft Hyper-V’s roles and responsibilities are also divided into two sections: managed virtual machines and unmanaged virtual machines, which includes customer-provided images.
Hardware | Rackspace | Customer |
---|---|---|
Manage delivery of equipment | ✔ | |
Procure inventory spare parts and break-fix equipment | ✔ | |
Rackspace fully-managed dedicated NAS | ✔ | |
Rackspace fully-managed dedicated SAN | ✔ |
Network | Rackspace | Customer |
---|---|---|
Architecture design, review and consultation | ✔ | |
Configure routing and switching equipment | ✔ | |
Allocation of IP blocks for guest OS VMs | ✔ | |
Manage firewalls | ✔ | |
Manage load balancers | ✔ | |
Manage intrusion detection systems | ✔ | |
Monitor bandwidth consumption | ✔ | |
Troubleshoot network connectivity | ✔ | |
Manage firewall rule set | ✔ | ✔ |
Managed virtual machines#
Microsoft Hyper-V managed virtual machines are virtual machines run a guest operating system that is managed by Rackspace.
The following tables show all of the tasks that Rackspace handles for you for managed virtual machines and where there is shared responsibility.
Virtualization | Rackspace | Customer |
---|---|---|
Hypervisor troubleshooting | ✔ | |
System center applications | ✔ | |
Cloud platform (2012 R2, only for existing customer base) | ✔ | |
Customer VM troubleshooting | ✔ | |
Remote VM administration | ✔ | |
Troubleshooting VM infrastructure | ✔ |
Operating systems | Rackspace | Customer |
---|---|---|
Provision Microsoft Windows and Linux® operating system images | ✔ | |
Ensure OS licensing compliance | ✔ | |
OS patching | ✔ |
Monitoring | Rackspace | Customer |
---|---|---|
Provide monitoring for VM's OS and applications | ✔ | |
Configure monitoring for VM's OS and applications | ✔ | |
Respond to monitoring for VM's OS and applications | ✔ | |
Configure and respond to infrastructure monitoring | ✔ | |
Configure and respond to Rackspace monitoring | ✔ | |
Configure and respond to operations manager | ✔ |
Network | Rackspace | Customer |
---|---|---|
Internet Protocol (IP) management for IP blocks assigned for all guest OS VMs | ✔ | |
Manage virtual machine DNS | ✔ |
Security | Rackspace | Customer |
---|---|---|
Maintain security specifications for VMs | ✔ |
Unmanaged virtual machines#
Microsoft Hyper-V unmanaged virtual machines run a guest operating system that is not managed by Rackspace, which requires the customer to assume more responsibilities. Unmanaged virtual machines include customer-provided images. Customers might have a mix of managed and unmanaged virtual machines running in their Microsoft Hyper-V environment.
The following tables show the tasks for unmanaged virtual machines, with the customer involved in managing more tasks than with managed virtual machines.
Virtualization | Rackspace | Customer |
---|---|---|
VM troubleshooting | ✔ | |
Remote administration for VMs | ✔ |
Operating systems | Rackspace | Customer |
---|---|---|
Provision Microsoft Windows and Linux® operating system images | ✔ | ✔ |
Ensure OS licensing compliance | ✔ | |
OS patching | ✔ |
Security | Rackspace | Customer |
---|---|---|
Maintain security specifications for VMs | ✔ |
Network | Rackspace | Customer |
---|---|---|
IP management for IP blocks assigned for all guest OS VMs | ✔ | |
Manage virtual machine DNS | ✔ |
Monitoring | Rackspace | Customer |
---|---|---|
Provide monitoring for VM's OS and applications | ✔ | |
Configure monitoring for VM's OS and applications | ✔ | |
Respond to monitoring for VM's OS and applications | ✔ | |
Configure and respond to infrastructure monitoring | ✔ | |
Configure and respond to Rackspace monitoring | ✔ | |
Configure and respond to operations manager | ✔ |