Credentials Management#

Rackspace maintains a formal password policy in accordance with ISO27001 requirements, for Rackspace credentials to your environment. These credentials give Rackspace the ability to provide managed services and enable automation, like virtual machine cloning.

While customers have full administrator access to modify passwords and accounts as they feel necessary, Rackspace advises against making changes to the Rackspace account to avoid impacting your support experience. If modifications are made, engage support to ensure Rackspace recorded credentials are updated.