• Buy Now
    • Rackspace Cloud
    • Email & Apps
    • Fanatical Support for AWS
    • Managed Google Cloud Platform
    • Office 365
  • Log In
    • MyRackspace Portal
    • Cloud Control Panel
    • Rackspace Webmail Login
    • Cloud Office Control Panel
  • Rackspace Logo
  • Developer Home
  • Developer Documentation
  • Blogs ▼
    • Technical Blog
    • Rackspace Blog
  • Support Documentation

Developer Docs


Let’s Build Something Powerful Together!

Submit an issue
  • Server Virtualization Customer Handbook
  • About VMware Server Virtualization
    • Roles and responsibilities
      • Managed virtual machines
      • Unmanaged virtual machines
      • Maintenance
    • Licensing
      • VMware licensing
      • Windows licensing
      • Red Hat OS licensing
      • Oracle licensing
    • VMware Server Virtualization versus RPC-VMware
  • Getting started with Server Virtualization
    • VMware Server Virtualization architecture
    • VMware Server Virtualization features
      • VMware Server Virtualization managed services
      • Patching and upgrading
        • ESXi patching
        • OS patching
    • Add-on services
      • Replication Manager
        • Architecture
        • Key features
        • Roles and responsibilities
        • Using Replication Manager in MyRackspace portal
          • Viewing the recovery plan
          • Viewing a VM’s replication status and other details
          • Viewing protection group details
          • Requesting a failover test
          • Requesting a planned migration
          • Request a unplanned failover
        • Official terms and conditions
      • VM Replication
        • Architecture
        • Key features
        • Roles and responsibilities
        • Official terms and conditions
      • VM Recovery
        • Architecture
        • Key features
        • Roles and responsibilities
        • Official terms and conditions
      • Add-on services comparison
  • VMware Server Virtualization user manual
    • Accessing the MyRackspace portal
    • Managing permissions
      • Assigning permissions by user
      • Assigning permissions by product
      • Managing groups
      • Changing global permissions
    • Credentials Management
    • Ordering virtual machines
      • Creating a new virtual machine
        • Ordering multiple virtual machines
    • Cloning virtual machines
      • Cloning a virtual machine
    • Managing virtual machines
      • Powering a virtual machine on and off
      • Rebooting a virtual machine
      • Filtering virtual machines
      • Snapshotting a virtual machine
        • Reverting snapshots
        • Deleting snapshots
      • Resizing and adjusting virtual machines
      • Re-imaging virtual machines
      • Removing and deleting virtual machines
      • Tracking orders
    • Viewing hypervisor and virtual machine performance
    • Migrating workloads to VMware Server Virtualization
      • Data migration
      • Import from OVA/OVF file
      • Professional Services migration
    • Datastore overhead
      • Why does Rackspace require this?
      • What else can consume space on my datastores?
  • Frequently asked questions
  • Additional resources
    • SLA information
    • Compliance information
    • Additional links
  • Disclaimer

VMware Server Virtualization features#

The following table describes the features that are available to you as a VMware Server Virtualization customer, based upon your configuration and subscriptions.

Features Description
vMotion® VMware VMotion enables the live migration of running virtual machines from one physical server to another with zero downtime, continuous service availability, and complete transaction integrity.
Storage vMotion Storage vMotion is a component of VMware vSphere that allows live migration of a running VMs file system from one storage system to another. While most customers will not see the disruption, performance degradation is possible, especially if the VM is busy. This migration occurs while maintaining data integrity.
vSphere High Availability (HA) VMware HA provides high availability for virtual machines by pooling them and the hosts that they reside on into a cluster. Hosts in the cluster are monitored and in the event of a failure, the virtual machines on a failed host are restarted on alternate hosts.
VMware snapshots Snapshots allow you to safely commit changes and roll back updates to your VMs by saving snapshots of your VMs prior to changes.
vSphere Distributed Resource Scheduler (DRS) VMware DRS is a utility that balances computing workloads with available resources in a virtualized environment.
Performance graphs Within the MyRackspace portal, customers can view statistics that make it easy to determine your available compute capacity (CPU, disk, and memory) and any compute constraints caused by resource-intensive VMs.
Access via portal Customers have access to the VMware Server Virtualization section in the MyRackspace Web Portal to administer their hosted environment and resources. For more details, see Managing virtual machines.
File-level backups and restore

Fully-managed backup service where customers interact via the MyRackspace portal. Customers can view their configuration, backup status, and history. Customers are also able to submit change requests and restore requests via the MyRackspace portal.

Important

Snapshots consume additional space on the underlying storage and grow over time in the background, sometimes rapidly. We advise that you delete snapshots as soon as they are no longer needed. If the underlying datastore runs out of space, you can experience downtime, performance degradation, or some VMware features may not work as expected.

VMware Server Virtualization managed services#

Below are the managed services that Rackspace provides VMware Server Virtualization customers.

Area Managed by Rackspace
Virtualization
  • Management of VMs and appliances
  • Remote administration of VMs
  • VM troubleshooting
  • Guest OS patching
  • Anti-virus updates (when subscribed)
  • Managed backups (when subscribed)
Hardware
  • Manage delivery of equipment
  • Procure, inventory spare parts, and break-fix equipment
  • Rackspace Fully Managed Dedicated NAS (when added)
  • Rackspace Fully Managed Dedicated SAN (when added)
  • Rackspace Fully Managed Shared SAN (when added)
Network
  • Architecture design, review, and consultation
  • Configure physical routing and switching equipment
  • Allocate public and private IP blocks for guest OS VMs
  • Manage physical firewalls
  • Manage physical load balancers
  • Manage physical intrusion-detection systems
  • Monitor bandwidth consumption
  • Troubleshoot network connectivity
  • Manage physical firewall rule set (co-managed with customer)
Monitoring
  • Configure and respond to infrastructure monitoring
  • Configure and respond to datastore space thresholds
  • Provide, configure, and respond to monitoring of the OS and applications on compute VM
  • Notification preferences for ticketing and email alerts

Patching and upgrading#

VMware Server Virtualization provides VMware ESXi and OS patching.

ESXi patching#

Rackspace works with customers to perform VMware ESXi upgrades at their request or to address critical vulnerabilities.

Because customers' VMware Server Virtualization configuration can vary, we recommend reaching out to your account team to discuss upgraded options that best suit your environment and needs.

OS patching#

Rackspace provides a managed OS patching service for supported operating systems. Rackspace tests all patches in lab-environments before applying monthly to customer environments. The patching schedule is agreed upon by the customer.

Note

The monthly testing schedule refers only to guest OS.

Previous VMware Server Virtualization architecture
Next Add-on services
Docs
  • Style Guide for Technical Content
  • Cloud Backup
  • Cloud Block Storage
  • Cloud Databases
  • Cloud DNS
  • Cloud Files
  • Identity
  • Cloud Images
  • Cloud Load Balancers
  • Cloud Monitoring
  • Cloud Orchestration
  • Cloud Networks
  • Cloud Queues
  • Cloud Servers
  • Rackspace Auto Scale
  • Rackspace CDN
Sdks
  • Go
  • Java
  • .Net
  • Node
  • PHP
  • Python
  • Ruby
Partner Tools
  • Airbrake
  • Mailgun
  • ObjectRocket
  • RedisToGo
Blog
  • Technical Blog
  • Rackspace Blog
©2019 Rackspace US, Inc.
  • ©2019 Rackspace US, Inc.
  • About Rackspace
  • Investors
  • Careers
  • Privacy Statement
  • Website Terms
  • Trademarks