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  • Customer Service
  • Getting started
    • Get your credentials
    • Send API requests to Customer Management Service
      • Convert cURL examples to run on Windows
    • Authenticate to the Rackspace Cloud
      • Send an authentication request
      • Review the authentication response
      • Configure environment variables
    • Concepts
      • Customer
      • Customer Account
      • Contact
      • Metadata
  • General API information
    • Authentication
    • Request and response types
    • Paginated collections
    • Faults
  • API reference
    • Customer account operations
      • Get a list of customer accounts
      • Get customer account
      • Get a list of customer account status history
      • Get a list of customer history
      • Get a list of customer account history
      • Get a list of all metadata for a resource
      • Get specific metadata
      • Get details for specific metadata
    • Contact operations
      • Get a list of contacts
      • Get a contact
  • Additional resources
  • Disclaimer

Concepts#

To use the Customer Management Service effectively, you should understand several key concepts.

Customer#

A customer is an individual or a business entity that purchases products or services, or both from Rackspace. Each customer is uniquely identified by a number called Rackspace Customer Number (RCN).

Customer Account#

A customer account represents part of a customer's portfolio across Rackspace. This part of the portfolio can have product, contact, billing, identity, and support configured for it. Conceptually, customer accounts are independently managed. For example, a customer can have multiple products associated with multiple accounts, such as a dedicated server associated with a managed account and cloud servers, or cloud files associated with a cloud account. The only link between the managed and cloud accounts is that they belong to the same customer.

Contact#

A contact is a person who is associated with a customer account. Each contact is uniquely identified by a number called Rackspace Person Number(RPN).

Metadata#

Metadata are entity-specific data that can be stored for a customer account. Metadata contains two fields: key and value.

The key is made up of two colon-delimited (:) elements: namespace and key.

The value is a simple string value for the content management system (CMS) to store for a particular element.

Metadata elements are open, read, and write restricted.

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