Rackspace Shared Management Services#
Rackspace takes the security of Rackspace Shared Management Services and the MyRackspace Customer Portal extremely seriously. All infrastructure is deployed by leveraging the same set of best practices that we apply to customer projects.
All Rackspace employees must leverage two-factor authentication for all access to customer account data and customer environments.
The level of privileges each Racker has to our Managed VMware Cloud on AWS Platform management systems is tightly controlled based on job role and is periodically reviewed to ensure that each Racker has the minimum level of permissions required to adequately perform their job duties. All privilege changes require management approval and are also logged for later review.
Encryption at rest#
All sensitive data is encrypted at rest.
Encryption in transit#
All communication between services that make up our shared management system are encrypted during transit by using Secure Socket Layer (SSL). Our customer and Racker user interfaces (UIs) and application program interfaces (APIs) are accessible only by using HTTPS.