OEM Agent 12c: Common issues and resolutions
Originally published by Tricore: June 26, 2017
In this blog post, we review common issues that database administrators (DBAs) might run into when working with Oracle® Enterprise Manager (OEM) 12c Management Agents. We hope this information helps you fix these problems quickly and keep your Oracle targets well-monitored.
OEM Agents are one of the most important components in the OEM monitoring environment. An Enterprise Manager (EM) Agent is the only component or service that runs on a target machine, and is solely responsible for collecting and uploading all monitoring data. OEM then processes the data and generates a notification alert according to defined threshold values, as shown in the following figure:
Common EM Agent issues
This section describes some common EM Agent issues.
Issue 1: Java Heap Space-OutOfMemoryError
It's common for DBAs to encounter Java® heap space issues while working with EM Agents on versions 220.127.116.11.0 and later. OEM Agent 12c suddenly crashes and displays the following error message:
The following image shows what the full error message looks like:
Java heap space issues are sometimes accompanied by a
The following code block shows an example of this exception:
++++++++++++++++++++ 2014-10-12 07:49:43,917 [153032:GC.Executor.70250] ERROR - Critical error: oracle.sysman.gcagent.task.TaskZombieException: task declared as a zombie -- 2014-10-12 07:49:57,229 [153098:oracle.dfw.impl.incident.DiagnosticsDataExtractorImpl - Incident Dump Executor (created: Sun Oct 12 07:49:48 AST 2014)] ERROR - Result set exceeded max flood control level 2014-10-12 07:50:47,129 [150730:GC.SysExecutor.1751 (Ping OMS)] ERROR - PingListener "Upload Manager" threw an unchecked exception on notification of ((* PingEvent: subsequent scheduled ping attempt with result=SUCCESS occurred at Sun Oct 12 07:50:47 AST 2014 *)) oracle.sysman.gcagent.task.TaskCancelledError: Aborting task due to Thread.interrupt -- 2014-10-12 07:51:33,212 [153110:GC.SysExecutor.1776 (SchedulerHeartbeat)] ERROR - Critical error: java.lang.OutOfMemoryError: Java heap space ++++++++++++++++++++
When an EM Agent collects monitoring metric data, it uses Java memory. The Agent might crash if it doesn’t have access to the required amount of Java memory that's specified in the configuration.
To resolve this issue, use the following steps:
Stop the Agent by entering the following command:
emctl stop agent
Make a backup of the
emd.propertiesfile that resides at
emd.propertiesfile to give it the values shown in the following code sample:
# Applicable only if getting TaskZombieException message. _zombieSuspensions=true _canceledThreadWait=210
Change the Java heap memory size from the default value of
Start the Agent by entering the following command:
emctl start agent
Note: In some cases, you might need to assign
XmxXXXM a value greater
512M in order to fix the issue.
Issue 2: Linux leap second adjustment bug
The Linux;reg; operating system has a bug in the way that it makes adjustments to leap second insertions.
In case you're not familiar with leap seconds, here's a definition from RedHat®:
“Leap seconds are a periodic one-second adjustment of Coordinated Universal Time (UTC) in order to keep a system's time of day close to the mean solar time. However, the Earth's rotation speed varies in response to climatic and geological events, and due to this, UTC leap seconds are irregularly spaced and unpredictable...
“Why this extra second? It exists because the rotation of the Earth on its axis, which determines the passing of days and nights, slows down over a long period, mainly as a consequence of Moon-Sun attraction effects. In addition, the Earth is affected by its internal (core, mantle) and external (atmosphere, oceans) constituents."
Some Linux distributions are affected by a bug in the way that the leap second is inserted or adjusted. This issue impacts Enterprise Manager (EM) Agents and Oracle Management Service (OMS) functionality adversely.
When the bug is hit, the EM Agent or OMS might begin to consume excessive CPU on the server. Because leap second adjustments are scheduled for June 30 or December 31, this issue is typically encountered on or around these dates.
How to identify a leap second adjustment
To identify a leap second adjustment, use the following command:
$dmesg | grep -i leap [10703552.860274] Clock: inserting leap second 23:59:60 UTC
The output shows whether a leap second is being inserted or adjusted.
Oracle devised a workaround for this bug based on customer feedback. To resolve the issue, run the following command as a root user:
# /etc/init.d/ntpd stop # date -s "`date`" (reset the system clock) # /etc/init.d/ntpd start
You can also fix the issue by restarting the impacted host.
Keeping these issues and fixes in mind can help you avoid compromising the monitoring of your critical environments. Have you run up against similar issues? Use the Feedback tab to make any comments or ask questions.
The following articles were used as references for this article: